Programme overview:

This one day programme for leaders will equip learners with the understanding of how translate strategic direction into relevant targets and actions within their team environment. Learners will recognise that managing performance is an ongoing process, not something which is only done once a year at appraisal or whenever a team member is subject to potential disciplinary action. Learners will develop a ‘tool kit’ of approaches and techniques they can use on a daily basis. They will also learn how to conduct an effect performance review.

This unit can be attended either as a stand-alone programme or as a module within a wider leadership development programme. It can be delivered either online or in-person.

Topics covered:

• Understanding that managing performance is an ongoing process

• The tools, techniques and approaches available for managing performance

• Responding appropriately to a person's willingness and ability to undertake a task

• How to lead effective appraisals/PDRs

Following participation, learners will be able to:

• Understand the concept, history and importance of managing performance as an ongoing process

• Explain why managing performance is an ongoing process rather than a series one-off interventions

• Describe the consequences within the organisation when performance at all levels is not being appropriately managed

• Understand and explain the process of managing performance at individual and team level

• Understand why strategic direction should cascade downwards in the organisation, with objectives/targets contributing upwards

• Identify and explain the most commonly-used tools in the managing performance process

• Recognise the concept of the 'Willingness and Ability' grid as a key tool in responding to situations

• Identify the five main 'tools' available and when to use each of these in different situations

• Deal appropriately with refusal to undertake a 'reasonable' request or expectation

• Consider the benefits of effective appraisal to employee, line manager and the organisation

• Explain the reasoning behind the structure and format of an appraisal activity (own organisation where appropriate)

• Develop a toolbox of techniques and tips for ensuring appraisal is effective and motivating