Programme overview:

This one day programme is an excellent introduction to the area of change management for Team Leaders and FLMs who are introducing change which is beyond more basic production change.  Learners will consider how change affects people in different ways and how to subsequently minimise the level of resistance encountered.  Learners will be introduced to techniques for introducing change in a structured, methodical way which increases the likelihood of it being embedded successfully into their team.  

This unit can be attended either as a stand-alone programme or as a module within a wider leadership development programme.  It can be delivered either online or in-person.

Topics covered:

• Understanding the impact of change on those affected

• Techniques for introducing and managing the change process

• Reducing resistance to change

• Ensuring that change is embedded successfully to become the 'new norm'

Following participation, learners will be able to:

• Define the different types, nature and scope of impact of change

• Understand the psychological stages of the 'change curve' and how those affected view change at different stages of this curve

• Identify when and how change can prove to be positive for those impacted

• Introduce either self-identified or cascaded change in a clear, positive way which also demonstrates awareness of concerns

• Develop a communication schedule for different 'stakeholders' who have an interest and/or influence in the change project

• Use the ADKAR model as a template for introducing and managing a change project

• Understand the concept of alignment and the 'psychological' contract within the workplace

• Recognise different types of resistance encountered and the reasons for resistance

• Identify key actions at different stages of the change in order to redue the level of resistance individually and collectively

• Recognise the impact of change on team bonding and/or development and how to move as quickly as possible back to high-performance

• Train and/or coach people in terms of new knowledge and skills required at the right time in order to achieve a positive transition

• Understand the importance of, and how to proactively reinforce the change over a prolonged period until it is culturally engrained