Programme overview:

This programme is designed for leaders or other colleagues who have to influence situations and/or negotiate with internal and external stakeholders on a non-commercial basis. Learners will understand the reasons as to why these skills are so essential in the workplace and the benefits of being able to apply these skills successfully. Learners will be introduced to a variety of techniques and approaches which help achieve ‘Win-Win’ outcomes and build healthy workplace relationships.

This unit can be attended either as a stand-alone programme or as a module within a wider leadership development programme. It can be delivered either online or in-person.

For learners who require deeper commercial negotiation skills, we are able to offer tailored packages.

Topics covered:

• Understanding the importance and value of being able to influence and negotiate with others effectively

• Techniques and approaches for direct and indirect influencing

• What 'Win-Win' really means and effective techniques for achieving this outcome regularly in daily interactions

• Continuing to develop a relationship to aid future negotiation

Following participation, learners will be able to:

• Describe the term 'Influencing' and different situations in which the skill is used

• Describe the term 'negotiation' and different situations in which the skill is used (not just financially)

• Explain the collective benefits to self and others of being able to utilise these two skills effectively

• During this unit, learners will consider a range of techniques and approaches which are most relevant to their work situation and job role

• Explain the eight possible 'win' and 'lose' combinations and which the effects of each, with focus on 'Win-Win' outcomes

• Consider the essential negotiating tools, tactics and strategies in order to achieve 'Win-Win' outcomes

• Identify how to respond when a 'Win-Win' outcome seemingly cannot be achieved in a situation

• During this unit, learners will consider a range of techniques and approaches which are most relevant to their work situation and job role