Building Relationships - A digital illustration of two hands shaking, with a smaller hand centred beneath them, symbolising unity, cooperation, or teamwork.

Building Relationships

Programme overview:

This one day programme helps learners to better understand those around them and how they can themselves can come across in a way which builds relationships.  This programme particularly builds upon three of Daniel Goleman’s Emotional Intelligence traits: self-awareness; self-regulation; empathy.  Learners will explore key principles of effective networking and influencing.  They will also learn how to handle potential or actual lower-level conflict situations in a constructive manner.  

This unit can be attended either as a stand-alone programme or as a module within a wider leadership development programme.  It can be delivered either online or in-person. 

Topics covered:

  • Understanding the importance of Emotional Intelligence

  • The origins of behaviour and impact of different behaviours

  • How to develop relationships with colleagues and customers

  • Techniques for handling conflict in order to achieve a productive outcome

Following participation, learners will be able to:

  • Define what is meant by the term 'emotional intelligence' and why it is relevant

  • Understand and apply Daniel Goleman's theory of Emotional Intelligence to self and others

  • Recognise areas for personal self-development with regards to Goleman's five traits

  • Describe the origins of personal behaviour based on broadly accepted psychological thought

  • Recognise the importance of first impressions when entering into communication with someone else

  • Understand the different types of unhelpful and helpful behaviour types and their longer-term impact on others

  • Adopt approaches towards others which build rapport (including consideration of the Jo-Hari's Window model)

  • Adopt approaches which influence others whilst still achieving a WIN/WIN outcome

  • Learn how to network more effectively with those around them

  • Identify different approaches to handling confilct and potential outcomes (based on the Thomas Kilman conflict model)

  • Adopt the appropriate body language, tone and words to diffuse a tense situation

  • Understand how to word emails and other written communication when there there is potential for conflict to develop