FAQ




  • 1. General
  • 2. Investing In Leadership & Management Development
  • 3. Keyturn Learning & Development Programmes
  • 4. Why Use Keyturn?
  • 5. Exploring Options Without Obligation
  • 6. Booking Keyturn Learning & Development Programmes
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  • 1. Can I talk to someone about my requirements?
     

    Absolutely. We are passionate about getting the best out of people, and believe that this is most effectively achieved through the synergy of interaction. While we aim to provide a range of helpful information through our website, we always welcome the opportunity to talk to people directly. Please call us on 01788 815500 about anything you would like to ask or talk about.

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  • 1. What is the difference between Leadership Development and Management Development?
     

    There is no 'standard definition'. The answer depends more on how leadership and/or management have come to be defined within individual organisations - or how you would like them to be defined. In our opinion, management development should always include a strong element of leadership development, alongside a wide range of other skills and attributes. Leadership development is a more specific dynamic focus, that can be an excellent programme for more experienced managers, or a strong cultural programme equipping both managers and non-managers with confidence and ability to lead, according to organisational needs and opportunities.

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  • 2. Why do so many managers get appointed without receiving learning and development support?
     
    The need to fill management roles is pressing! And although most of us would readily acknowledge the importance of appropriate training to ensure good management within an organisation, the day-to-day reality is subject to a wide variety of distractions and barriers. 'Urgent' matters constantly clamour for attention, and good intentions to provide essential learning and development support, become submerged in the 'noise'.

    However, an honest assessment will usually reveal that untrained managers are responsible for countless inefficiencies and failings, costing your organisation hundreds or thousands of pounds on a daily basis. This financial drain on your organisation is not because your people aren't working hard or trying their best, but because they have not been equipped for their role - and no-one is giving this vitally important issue the priority it deserves!

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  • 3. Does the cost of management development provide adequate return on investment?
     
    This is clearly a key question. It's interesting to observe the vast sums that some organisations spend on 'systems', some of which (on balance) do little to enhance performance. Some even work against it! This phenomenon occurs through a desire to control standards through a system. Appropriate systems can provide excellent support but they cannot be the driver of good management, because at the heart of good management is the ability to relate well to people. This involves emotions, energy levels, opinions, ingrained habits, beliefs, attitudes, spontaneous actions, reactions, and more emotions! These things cannot be systemised, but it is investment in the effective management of these areas that will pay greatest dividends. Results arising from changes in individual behaviour, and organisational behaviour (culture) are measurable, and they are significant.

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  • 4. How do I get senior executives to commit to investment in management development?
     
    We all respond to something when we see the value. This is a mixture of value to ourselves, value to our colleagues/teams, value to our organisations, and sometimes value to the wider community. Understanding this mix, and relating to it, is key.

    Like any other spend, an estimated return-on-investment needs to be worked out and then 'proven'. In our experience, when it comes to learning and development, there is sometimes an imbalanced emphasis placed on the lack of 'concrete' figures and lack of 'evidence/proof', as compared with other return-on-investment evaluations and expenditures. This may need to be challenged. Secondly, when submitting estimates/evidence based on subjective data, the parameters of accuracy are inherently wider than that based on objective data. However, once those wider parameters are identified, estimates/evidence based on subjective data are equally valid.

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  • 1. Management development is not something we have given attention to in recent times. Where do we start? Do you recommend any particular management development programme?
     

    The combined experience and expertise of Keyturn's team members has enabled the development of our 'Essential Management Skills' programme, that hits the mark across a wide variety of organisations. This programme is highly recommended by many of our existing clients, either in its 2 day or 4 day format. While always tailored to the individual culture and logistics of different organisations, we have run this programme hundreds of times, with great results across all industry sectors. It is our flagship programme and we know it provides an excellent foundation for confident and effective management. If you know your managers need support, we believe this is the most cost-effective and  practical, development programme you will find. Click here to find out more

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  • 2. Our managers are already good at their jobs. Can you offer them worthwhile development opportunities to improve performance even further?
     

    Yes - by involving your team in the vision for improvement and exploring ways of achieving it. Initially this is more about facilitation of team activity than skill training, although learning and development needs/opportunities are likely to emerge as part of the process. Keyturn are able to lead this process or work with you in a supporting role.

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  • 3. How do you decide what to put into a learning and development programme?
     

    Flexibility is key, so that programmes can be specifically tailored to individual client requirements. Actual design and selection is based on Keyturn's Learning Model, alongside criteria agreed with individual clients. Where appropriate, new materials/resources/approaches will be created, either at Keyturn's discretion, or by specific agreement with our clients.

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  • 4. Do you offer blended learning?
     

    Yes - often referring to such programmes as 'Integrated'.  We embrace every form of learning and seek to maximise the learning experience of every learner through a variety of means.  Working with our clients (and resisting the temptation to necessarily include all the latest 'buzz'), we focus on selecting an effective combination of learning experiences that learners will enjoy, and which will deliver desired results.

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  • 5. Do you offer one-to-one coaching programmes?
     

    Yes - all our programmes can be provided on a one-to-one basis. There are many ways that this can be undertaken, depending on objectives and budget. Please call us on 01788815500 to discuss possible approaches, without obligation.

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  • 6. Do you provide sales training?
     

    Yes - Keyturn has a strong background in sales training. Currently , we would choose to offer most sales training programmes via a specialist associate company. In the first instance, as with all enquiries, we welcome the opporutnity to talk with you, so that we can gain insight into your specific requirements and make appropriate recommendations.

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  • 7. Where do you run your learning and development programmes?
     

    Programmes are co-ordinated from our head office with most online functions managed from here.  Workshop and activity events run anywhere our clients request, subject to agreeing an appropriate environment that will support achievement of learning and development objectives. We regularly operate throughout the UK, and also undertake international projects at the request of our clients. Our head office is based at Dunchurch Park, central to the UK, and here we can offer excellent conference, activity and residential facilities for all our programmes. Click here for more information

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  • 1. What makes Keyturn different?
     
    • * A unique blend of experience, flexibility, insight, creativity and innovation
    • * Our unique focus on 'Unlocking Potential and brining the best out of people'
    • * Our attitude - a desire and a determination, shared by every member of our team, to ensure you get the very best results possible!
    • * A unique approach to practical learning, that contributes immediately to real-life work situations, and enables short and long-term achievement of valuable, visible results!
    • * Our great track record, spanning more than 25 years
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  • 2. How long have you been going?
     

    Keyturn was established in 1990 by father and son partnership, David and Philip Maggs. Combining their careers and experience, they took a fresh approach to ensuring the results of training were quickly and clearly seen back in the workplace. This, plus a heartfelt desire to help people get the best out of themselves, and an unswerving dedication to client satisfaction, has brought the company through many years of growth and adaptation - achieving prominent recognition in the learning and development market. David and Philip continue to own and head up the company but credit Keyturn's overall success to the team efforts of the many colleagues who have shared our values and served with us across more than 25 years.

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  • 3. How do you measure return-on-investment?
     

    For over 25 years, Keyturn has uniquely held a market-leading approach to demonstrating return-on-investment. By capturing key results, achieved directly through learning programmes, and making them easily visible, both individual learners and organisations can measure, recognise and enjoy their success.

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  • 4. Who delivers your learning and development programmes?
     

    We have a team of learning and development specialists, who have been selected based on 10 criteria which tests their ability to communicate their knowledge and experience in a helpful, practical, and engaging manner. Each team member gains fulfilment from seeing people they work with succeed. They are passionate about Unlocking Potential and bringing the best out of people.

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  • 5. Who selects the learning facilitators for each event?
     

    This responsibility lies mainly with Keyturn's Managing Director, Andy Dernie, supported by our project management team. Having gained insight into the culture, requirements and desired results of our clients, Andy draws on his knowledge of our specialist team and creates a match. Selection of the right facilitator is of course also a matter for discussion and agreement with our clients.

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  • 1. Can I visit you at your premises?
     

    We would very much welcome the opportunity to meet you at our offices in Dunchurch Park, Warwickshire, where we can show the facilities we are able to offer, provide a sample of the excellent cuisine, and discuss how we might assist you in your learning and development requirements.

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  • 2. Can I speak to one of your existing clients?
     

    Yes - subject to confidentiality and their schedules, most of our clients are happy to support us in this way. We are happy to arrange for you to talk directly with one or more of our existing clients.

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  • 3. Is it possible to see your learning and development specialists in action?
     

    Yes - we regularly arrange opportunities for people to view programmes 'in action'. Typically we suggest observing a workshop for a 2 to 3 hour period is ideal - this provides sufficient time to gain insight into the breadth of activities and learning taking place, without unduly infringing on the dynamics of the programme. As you would expect, it is our priority to ensure that we are delivering what we have agreed with our clients, and 'observation' arrangements need to be compatible with that.

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  • 4. What are your rates?
     

    We are happy to provide quotations tailored to your specific requirements, and will assist you in making 'like-for-like' comparisons with other potential providers. Many factors are involved in tailoring a programme to specific client needs and programme costs will vary, depending on the complexity of a project, the overall size of the programme, and logistical arrangements. As per the development programmes themselves, cost and value is uniquely tailored to each client. However, we are confident that a 'like-for-like' comparison will always demonstrate a favourable return on investment with Keyturn.  Please call us on 01788 815500 to discuss your particular questions/circumstances.

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  • 5. I have a small budget - can you help?
     

    Of course. Keyturn recognise the reality of financial restraints, and look to help you invest wisely for maximum results - possibly paving the way to justify further funding at a later date.

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  • 6. Do you offer an introductory rate?
     

    Each month, we consider offering one organisation the opportunity to try us out on a substantially reduced rate, or even on an expenses-only basis! Please call us on 01788815500 if you would like to be considered for this opportunity.

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  • 1. How many people do you accept onto a programme?
     

    Keyturn's flexible resources and solutions enable us to design and deliver programmes that work for any number of people.

    Typically, when working interactively with groups, we limit numbers to between 6 and 10.  This provides an optimum balance for good group interaction, and for each person to receive direct input from our development specialists. Higher (or lower) numbers are acceptable, depending on the nature of the programme, its duration, and the learning and development objectives agreed. We also appreciate that there is often a balanced compromise to be found, working within the reality of budget constraints.

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  • 2. How far ahead do I need to book programmes?
     

    We aim to respond to client requirements as they arise, and are often able to accommodate short-notice requests. However, to ensure good preparation and efficient programme management, we would generally request a minimum of 6 to 8 weeks notice. Additionally, as our programmes require allocation of time across our specialist team, the more notice we have the better, especially if a particular specialist is desired. We aim to provide flexibility as part of our service - some of our regular partnership clients have annual booking arrangements that suit their particular mode of operation.

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  • 3. Do you apply cancellation charges?
     

    Yes. When we book the time of our specialists against specific learning events, we naturally block their availability to other projects. We operate a sliding scale of cancellation charges, depending on how much notice is given. Standard terms are: more than 30 days prior to an event 20%; 18-30 days prior to an event 60%; 3-17 days prior to an event 80%; less than 3 days prior to an event 100%. We are happy to discuss different terms with regular partnership clients, to accommodate organisational and logistical criteria.

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  • 4. How do I get a programme underway?
     

    When you are happy to proceed with a programme, we will forward a summary order form for signature, which can be returned by post or electronically. We will then manage the whole process for you - Keyturn's Project Model outlines the stages on which this will be based, but this will be adapted to tie in with your organisation and any specifics we have agreed with you.

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